How do I book Wraparound Care?

Bookings are made online through our external booking provider, Kids Club HQ. Simply create or log in to your account and choose the breakfast or after school sessions you need.

What is the difference between a contract and an ad-hoc booking?

A contract reserves the same regular session for your child each week and is ideal if you need consistent childcare. Ad-hoc bookings are made individually as and when you need them, subject to availability.

How do contract bookings work?

Contracted sessions reserve your child's regular place each week. Invoices are issued on the 20th of each month for the following month and payment is due by the 1st.

Can I book sessions ad-hoc?

Yes. Ad-hoc sessions can be booked online, subject to availability. Bookings remain open until one hour before the session starts.

How do I change or cancel my contracted sessions?

Please email us if you would like to change or cancel regular contracted sessions. We require one month's notice for contract changes or cancellations.

How do I pay for Wraparound Care?

Ad-hoc sessions are paid for when you book. Contracted sessions are invoiced monthly, with invoices issued on the 20th and payment due by the 1st of the following month.

Do you accept Tax-Free Childcare and childcare vouchers?

Yes. As an Ofsted-registered childcare provider, we accept Tax-Free Childcare and most major childcare voucher schemes. Please allow enough time for payments to reach us and be allocated to your account.

Do you offer a sibling discount?

Yes. We offer a 20% sibling discount.

Can I cancel an ad-hoc booking?

Yes. Ad-hoc bookings can be cancelled with at least 72 hours' notice. Please email us if you need to cancel a session.

What happens if my child is absent?

Please let us know if your child will not be attending a booked session. For after school club in particular, it is important that we know not to expect them. Session charges remain subject to our normal cancellation terms.

What food is provided?

Breakfast is provided during our breakfast club sessions, and children attending after school club are offered a snack. Please make sure we know about any allergies or dietary requirements.

What does my child do at Wraparound Care?

Children have a choice of activities including games, sports, creative activities and quieter options. We also allow time for children to relax and choose how they would like to spend their time before or after a busy school day.

How will my child get to Active Stars after school?

Children are collected or directed to Active Stars in line with the arrangements agreed with the school. Younger children are supported by school staff or the Active Stars team so they know where to go.

Can someone else collect my child?

Yes. If somebody different will be collecting your child, please let us know in advance and make sure they are authorised to collect.

What happens if I am going to be late collecting?

Please contact the club as soon as possible if you think you may be late. This allows the team to make the necessary arrangements and reassure your child that you are on your way.

What if my child needs medication?

If your child may need medication while attending Active Stars, please provide the medication directly to us and complete a Medication Consent Form. Please make sure all medication is clearly labelled.

What if my child has allergies or other medical needs?

Please make sure all relevant medical and allergy information is included on your child's account and contact us if there is anything we need to discuss before they attend.

My child has additional needs. Can they attend?

Please contact us before confirming a place if your child has additional needs or may require extra support. We will arrange a conversation to understand their needs and discuss how we can best support them. Where appropriate, we may suggest a trial session.

Do you provide one-to-one support?

One-to-one support is not normally included within our standard Wraparound Care provision and availability is limited. Please contact us before booking if your child requires individual support so we can discuss their needs and whether suitable support is available.

Active Stars | Wraparound Care FAQs

How do I book Wraparound Care?
Bookings are made online through our external booking provider, Kids Club HQ. Simply create or log in to your account and choose the breakfast or after school sessions you need.
What is the difference between a contract and an ad-hoc booking?
A contract reserves the same regular session for your child each week and is ideal if you need consistent childcare. Ad-hoc bookings are made individually as and when you need them, subject to availability.
How do contract bookings work?
Contracted sessions reserve your child's regular place each week. Invoices are issued on the 20th of each month for the following month and payment is due by the 1st.
Can I book sessions ad-hoc?
Yes. Ad-hoc sessions can be booked online, subject to availability. Bookings remain open until one hour before the session starts.
How do I change or cancel my contracted sessions?
Please email us if you would like to change or cancel regular contracted sessions. We require one month's notice for contract changes or cancellations.

How do I pay for Wraparound Care?
Ad-hoc sessions are paid for when you book. Contracted sessions are invoiced monthly, with invoices issued on the 20th and payment due by the 1st of the following month.
Do you accept Tax-Free Childcare and childcare vouchers?
Yes. As an Ofsted-registered childcare provider, we accept Tax-Free Childcare and most major childcare voucher schemes. Please allow enough time for payments to reach us and be allocated to your account.
Do you offer a sibling discount?
Yes. We offer a 20% sibling discount.
Can I cancel an ad-hoc booking?
Yes. Ad-hoc bookings can be cancelled with at least 72 hours' notice. Please email us if you need to cancel a session.
What happens if my child is absent?
Please let us know if your child will not be attending a booked session. For after school club in particular, it is important that we know not to expect them. Session charges remain subject to our normal cancellation terms.

What food is provided?
Breakfast is provided during our breakfast club sessions, and children attending after school club are offered a snack. Please make sure we know about any allergies or dietary requirements.
What does my child do at Wraparound Care?
Children have a choice of activities including games, sports, creative activities and quieter options. We also allow time for children to relax and choose how they would like to spend their time before or after a busy school day.
How will my child get to Active Stars after school?
Children are collected or directed to Active Stars in line with the arrangements agreed with the school. Younger children are supported by school staff or the Active Stars team so they know where to go.
Can someone else collect my child?
Yes. If somebody different will be collecting your child, please let us know in advance and make sure they are authorised to collect.
What happens if I am going to be late collecting?
Please contact the club as soon as possible if you think you may be late. This allows the team to make the necessary arrangements and reassure your child that you are on your way.

What if my child needs medication?
If your child may need medication while attending Active Stars, please provide the medication directly to us and complete a Medication Consent Form. Please make sure all medication is clearly labelled.
What if my child has allergies or other medical needs?
Please make sure all relevant medical and allergy information is included on your child's account and contact us if there is anything we need to discuss before they attend.
My child has additional needs. Can they attend?
Please contact us before confirming a place if your child has additional needs or may require extra support. We will arrange a conversation to understand their needs and discuss how we can best support them. Where appropriate, we may suggest a trial session.
Do you provide one-to-one support?
One-to-one support is not normally included within our standard Wraparound Care provision and availability is limited. Please contact us before booking if your child requires individual support so we can discuss their needs and whether suitable support is available.

Wraparound Care FAQs

Bookings & contracts